Home > Customer Reviews
Customer Reviews
DL
Mason saved us hundreds on our home and auto insurance. He made switching to...
Mason saved us hundreds on our home and auto insurance. He made switching to Family First quick and easy. He and his staff are so kind and genuine. We couldn’t be happier with Family First.
—darla l
LR
I’ve been with Family First since 2023. They have always been responsive and...
I’ve been with Family First since 2023. They have always been responsive and helpful when I call. During the 2026 enrollment period, along with health insurance, I also needed dental and vision. Sandy was very knowledgeable in helping me determine which medical insurance would be most beneficial to my 2026 needs, along with getting me enrolled in vision and dental. Highly recommend Sandy and Family First!
—Lue R
ML
I was referred to Family First Insurance by a friend, and I’m so grateful...
I was referred to Family First Insurance by a friend, and I’m so grateful they pointed me to Mason. He was able to get me in the very same day to talk through my situation. At the time, I was facing what felt like one of the hardest moments of my life—losing my job after 26 years—and I had so many questions and worries about my insurance options.
From the moment I sat down with Mason, he was empathetic, patient, and incredibly knowledgeable. His experience really showed. After talking with him for just a short while, he was able to get me set up with medical, dental, vision, and life insurance before I even left his office. I walked out with a huge sense of relief.
Since that day, I’ve needed his help a few times, and he has always been responsive, caring, and willing to go the extra mile. I highly recommend Family First Insurance, and I will definitely remain a lifelong client.
—Michelle L
KJ
Very professional and knowledgeable of all health insurance information.
Very...
Very professional and knowledgeable of all health insurance information.
Very polite and caring for her clients.
Would highly recommend this insurance agency for all of your insurance needs
.
—Kenneth J

When I was looking for health insurance for my husband, someone on the local...
When I was looking for health insurance for my husband, someone on the local Facebook group recommended FFI on that page. I called and came in. Ms. Sandy helped me find the best plan for my husband. When I have any questions, I email her, and she responds quickly. I really like Ms. Sandy; she's excellent, very friendly, and has great customer service. I highly recommend Ms. Sandy to others. Thank you, Ms. Sandy, you're making it a lot easier for me to choose the health insurance for my husband. I appreciate you.
—Neil P
AH
I had a fantastic experience working with this local small business to arrange...
I had a fantastic experience working with this local small business to arrange health and life insurance for my mother during a time when our family really needed support. They were patient, compassionate, and incredibly knowledgeable. They guided me through every step, helped me understand all the options, and made sure my mother received the coverage she needed. Their customer service and genuine care truly set them apart. I highly recommend them.
—Andrea H
RR
The service was great, and Sandy was also great
The service was great, and Sandy was also great
—Ricky R
LT
Sandy is always helpful and pleasant to work with.
Sandy is always helpful and pleasant to work with.
—Lloyd T

Every helpful guiding thru the health insurance journey. That you Daffy
Every helpful guiding thru the health insurance journey. That you Daffy
—Angela C
KE
Mason and Sandy are always very responsive. They sincerely care about meeting...
Mason and Sandy are always very responsive. They sincerely care about meeting your insurance needs and are extremely knowledgeable.
—Karen E